Shipping & Payment Info

For delivery orders, Star Quality Pets accepts payment though credit or debit card transactions, PayPal, or Google Pay where available. For offline (in-person) shopping cash and e-transfer are also accepted forms of payment.

Local delivery to the Edmonton area is available at the following rates: $10 flat rate for purchases within Edmonton City Limits, $15 to surrounding communities outside Edmonton (Morinville, St. Albert, Fort Saskatchewan, Sherwood Park, Beaumont, Legal, Devon, Enoch Cree 135, Spruce Grove, and Stony Plain). Free local delivery for purchases over $50 within Edmonton or over $75 to surrounding communities outside Edmonton.

Star Quality Pets works with various couriers such as Canada Post, Canpar, UPS, FedEx, Purolator, GLS and DHL. When checking out you will have the option to select the courier based on calculated shipping cost in Real-Time Rates. For purchases that receive free shipping, Star Quality Pets will determine the courier best suited for the delivery. You may make a request for a preferred courier in such cases, but the decision will ultimately be at the discretion of the business.

Orders will be picked and packed within 48 hours whenever possible. Deliveries are typically done within 7-10 business days following the order, although this varies depending on your location. The estimated shipping arrival time does not necessarily include the time required to pick and pack your order, though we will make every reasonable effort to ship your order in a timely manner.

You may receive an email confirmation with a tracking number when your order is dropped off with the selected courier from ClickShip or from Star Quality Pets.

Correct contact and delivery information is the responsibility of the customer. Star Quality Pets is not responsible for packages that are not received due to incorrect delivery information. Should you not receive your delivery, you can contact orders@starqualitypets.caa> and we will make every reasonable effort to assist and recover the package(s).

Where possible, Star Quality Pets will notify you of shipping delays, service interruptions or store closures.

For International Customers: Thank you for shopping Canadian! While our shipping partner (ClickShip) will take care of the paperwork and couriers will process any duties, import charges or tariffs, any cost of these will be at the responsibility of the purchaser. Star Quality Pets is not responsible for, nor will incur charges regarding payment of these fees. Please make sure you are aware of any restrictions or surcharges for goods entering your country of residence before purchasing in order to avoid unexpected fees at time of delivery!